Privacy Policy

1. Who we are

Our website address is: https://www.stepup-project.eu/.

2. What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The main personal data collected from Contact forms: name and email address.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, surveys etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

4. Personal data which we hold about you

We request very little identifying information from you and only for specific set of purposes.

The personal data we hold on you is:

  • Full name
  • Email address
  • IP address
  • Email marketing preferences

Your personal data is held:

  • For registration to certain areas of the Website including competitions;
  • To allow us to consider your comments, queries and suggestions and respond if necessary;
  • To allow us to respond to your enquiries for further information; and
  • To distribute requested materials

Sometimes, we may ask questions where you are not personally identifiable from your response although we may post responses on the Website. These instances will be highlighted to you but in all other instances, you should assume that we track any information you provide on a personally identifiable basis.

5. Third parties

In processing your personal data for any of these purposes, we may from time to time pass it to our partner companies. 

We will write to all third parties and ask them for a copy of their data protection policy. If we are not satisfied that they have sufficient safeguards in place for the protection of personal data, we will request a change in process or may switch provider.

Because we want your experience of the Website to be as informative and useful as possible, we provide a number of links to Third Party Websites. Always be aware of where you end up. Third Party Websites may send their own cookies to users, or otherwise collect data or solicit personal information. We assume no responsibility for the information gathering practices of websites that you are able to access through ours, and we encourage you to review each website’s privacy policy before disclosing any 
personally identifiable information.

6. Retention of your personal data

We will retain your personal data only so long as we reasonably require in light of the purposes for which we are holding it and all relevant legal, commercial and operational considerations.

Where we hold your data for the performance of a contract, your data will be until the completion of the contact plus 2 years.

Where we hold your data with your consent, we will ask you to provide your consent again after 5 years.  

If you choose to unsubscribe from receiving marketing emails from us your email address will be held on our email suppression list in order to prevent us from contacting you again via email. This is held under the Legal Obligation basis in order for us to comply with GDPR law.   

We frequently review the ICO and PECR guidelines for data retention.

7. Subject Access Rights

You have a right (referred to as the data subject access request, “DSAR”) to access the personal data that we hold about you. If you would like to exercise that right, you must submit a request to dataprotection@iesve.com specifying the information that you want us to provide you.

We are obliged to respond to any such request within one month of receiving it (subject to limited exceptions).
We will inform you via email following receipt of your request and, if necessary, seek additional information from you about your request.

8. Accuracy of Information and Corrections

You have a right (referred to as the right to rectification) to have your personal data rectified if it is inaccurate or incomplete. If you become aware that any of the data that we hold about you is inaccurate, you can

  • update your personal information on our website if you hold an account
  • update your preferences at the bottom of any eshot you receive if you are subscribed to our mailing list
  • submit a request to dataprotection@iesve.com

Please do this as soon as practical. We are obliged to comply with requests within one month. This may be extended to 3 months where a rectification request is complex.

9. Storage of Data

Personal data will be stored in password protected software as a service CRM, event technology platform and email marketing platform, password protected documents within electronic folders or locked filing cabinets, which are only accessible to members of the marketing team. We do not hold any sensitive personal data.

10. Deletion/Unsubscribe

You have a right (referred to as the right to erasure) to request the deletion or removal of your personal data where there is no compelling reason for its continued process. In these instances your data will be removed within one month apart from where we hold your email address on our mailing list, where your email address will then be held on email suppression list, which we must hold for legal reasons. You will be notified if any of your data must continue to be held for any legal reasons.

If you would like to exercise this right, you can:

  • unsubscribe at the end of any marketing email you receive, if you want to unsubscribe. An unsubscribe link is included in every IES mail shot email by law.
  • submit a request to the dataprotection@iesve.com.  We will then consider this request in accordance with obligations under data protection laws.

11. Transferring your personal data

You have a right (referred to as the right to data portability) to obtain and reuse your personal data for your own purposes across different services. This right allow you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way.

If you would like to exercise this right, you must submit a request to dataprotection@iesve.com, specifying the information that you wish to be transferred.

We are obliged to comply with any such request within one month. This may be extended to 3 months where the rectification request is complex or multiple requests from the same data subject are received at the same time. We will notify you if an extension is necessary.

12. Restricting use of your personal data

You have a right (referred to the right to restrict processing) to block or suppress the processing of personal data in certain circumstances.

If you contest the accuracy of the personal data, processing may be restricted until the accuracy of the personal data has verified. This also applies where you contest that the processing is unlawful.

If you would like to exercise this right, you must submit a written request to dataprotection@iesve.com, specifying the information that you wish us to impose a processing restriction on.

13. Data Protection officer and Complaints Process

We have appointed a Data Protection Officer who has overall day-to-day responsibility for the processing of personal data.

If you have any questions at all about this privacy notice or would like more information about any of the issues covered in it, please contact dataprotection@iesve.com.

If you have a concern or complaint about the way we have handled your personal data you have the right to complain to the information commissioner via the helpline 0303 123 1113 or by visiting the following website.
https://ico.org.uk/concerns/

EnglishHungarianItalianSpanish